Payment Options

UNC Asheville has online options for electronic check (ACH), Credit Card, and International Wire Transfer payments via TransferMate. Students may make payments online using ePayment function within OnePort. Students may also allow parents and other individuals to access ePayment by setting them up as an Authorized User. Authorized Users will need to login by visiting the Authorized Users Login Page.

Cash, check and money order payments may be made in person at the Student Accounts Office located in room 003 of Ramsey Library (in the Academic Success Center).

The Student Accounts Office can not take credit card payments in person or over the phone.

Checks and money order payments should be made payable to the University of North Carolina at Asheville and it should include the student’s name and ID number.

Checks and money orders may also be mailed to the following address:

University of North Carolina at Asheville
Student Accounts Office, CPO 1565
One University Heights
Asheville, NC 28804

All checks deposited through the University Cashier’s Office that are returned by the university’s banking institution will incur a $35.00 return check fee. Once the check has been purchased from the banking institution, the face value of the check plus the $35.00 will be charged back to the account to which the original deposit was made.

The $35.00 return check fee will also apply to electronic check (ACH) transactions which are returned for any reason.

According to the US Patriot Act, amounts brought into the country without appropriate currency reporting greater than $10,000 is considered bulk cash smuggling.

University of North Carolina at Asheville reserves the right to refuse payments that exceed the balance on the student’s account by $10,000.00 or more.  Any student who receives a large overpayment to his/her student account may not have the overpayment refunded directly to them.  If the student is not enrolling in future terms, the funds may be returned to the source from which the payment came at the student’s expense.  If the decision is made to accept the overpayment, documentation must be submitted which satisfies any state or federal reporting.

ePayment is the preferred method for viewing a student’s account activity, making a deposit or payment, and setting up direct deposit refunds (eRefunds). Directions for logging into ePayment are listed below:

• Students may log into the ePayment function through their OnePort account.
• Once students are logged in, look for the Financial Aid and Payments link on the left.
• Under Financial Aid and Payments, students may click on ePayment to be directed to the website hosted by TouchNet.

Students are able to view their account activity along with pending and posted financial aid within ePayment. This functionality will help students and Authorized Users monitor the account to make timely payments, confirm that expected aid or scholarships have been received and view the current account balance.

Students may use ePayment to make either an electronic check (ACH) or credit card payment and they may set up their banking information to receive direct deposit refunds (eRefunds).

ePayment also allows students to set up an authorized users on their account.  An Authorized User will be able to make ACH and credit card payments on the student’s account without having to go through the student’s OnePort account. Student can set up the authorized user so they are able to view the account activity. See below for more information.

There is no fee for an electronic check (ACH) payment.  Before making an ACH payment make sure that your banking institution accepts electronic transactions. Also, be careful when entering your banking information, errors may not be identified until verified with your financial institution.  If you enter the account number incorrectly, your transaction will be returned.

Returned transactions are subject to a $35 returned item fee.

ePayment allows students to make a payment with a savings account. Please keep in mind that most financial institutions do not allow payments to be made with savings accounts and may reject the payment. If this occurs, you may contact our office to request that the returned item fee be waived.

UNC Asheville accepts Visa, Mastercard, Discover Card, and American Express for credit card payments. These payments are made online using ePayment.

A credit card payment will not be listed in ePayment immediately after the payment has been submitted. The student or authorized user will need to log into ePayment again in order for the credit card payment to be reflected in ePayment.

There is a transaction fee of 2.95% for credit card payments.

UNC Asheville accepts wire transfer payments via TransferMate. TransferMate allows students to pay their tuition and fees in their local currency. The process for making international payments is initiated within ePayment. Follow these links once logged into OnePort: Financial Aid & Paymemts, EPayment, Make Payment, enter the payment amount in the box and select Add, Continue, select TransferMate INTL under Method, and continue to follow the prompts.

Additional information about using TransferMate:

• TransferMate offers a Best Price Assurance. See website for more details.
• The fastest way to get help is through the Live Chat Box found on TransferMate’s Customer Service site, or send you request/queries to edu@transfermate.com.
• Payments will automatically be posted to the student’s account within 24-48 hours from payment completion.
• By law, TransferMate is required to identify the person transferring funds to their bank account. Your identification will ensure that you and UNC Asheville are protected against Money Laundering attempts.

Students may allow parents and other individuals to access ePayment in order to view the student’s account activity and/or make online payments. This is done by selecting the Authorized User tab and selecting Add Authorized User. If a student has already added an individual as a PROXY through OnePort, the individual will also need to be added as an authorized user in order to have access to the ePayment system and make payments online.

Note: Adding an authorized user is the student’s written consent that an individual may view their account information and make payments on their behalf. Please note that authorized users DO NOT have access to stored payment methods, academic records, or other personal information

Authorized users will be able to login to ePayment by entering their username and password to the Authorized User section of the Authorized Users Login Page. Once logged in the authorized user will be able to view the student’s current balance, review any announcements, select a student (if they are authorized for more that one student), make a payment, and view their profile information.

Authorized users will only be able to view the student’s account activity if the student has authorized that when they created the authorized user. The student change that by reviewing and editing the Authorized Users in ePayment.

• Students will still receive bills from the Student Accounts Office even if they have a payment plan. These bills are for the student to review their UNC Asheville student account activity and verify that the payment plan budget is sufficient to satisfy their balance due.
• The payment plan is offered as a service to students. The University reserves all rights regarding this service.
• Payments made through ePayments are directly applied to the student’s UNC Asheville student account in real time.
• Adjustments made to the student’s UNC Asheville account, such as additional financial aid or charges, will automatically update their payment plan. If a student’s payment plan becomes delinquent or if it is not sufficient to satisfy their student account balance, a hold may be placed on their account preventing them from pre-registering for an upcoming semester or receiving their transcripts. The University has the right to cancel the student’s current plan and to prevent the student from participating in the plan in the future.

• • I accept full responsibility for all charges posted to my student account, including tuition, fees, housing, meal plans, bookstore advances, and other university-related costs.
  • UNCA’s designated method for sending billing statements is via the UNCA assigned email address. I understand it is my responsibility to regularly monitor my account, as failure to receive a billing notification does not relieve me of my financial responsibility.

Charges and Holds

• I understand that official bills are issued via email to my UNC Asheville address (and any approved alternate email) and must be paid by the designated due date listed on the bill.

Billing Info

• I will pay my full balance by the due date or enroll in an approved payment plan (e.g., Nelnet monthly plan). If I’m relying on third-party support (scholarships, military, VR benefits), I acknowledge that I’m ultimately responsible for any portion not received by UNC Asheville.
• I understand it is my responsibility to withdraw if I decide not to attend. I understand that I am financially responsible even if I never attend class.
• Permission to cancel enrollment or withdraw from class does not alleviate the financial obligation.
• I understand I am responsible for repaying UNC Asheville any funds that were returned on my behalf to Financial Aid Programs for which I may have lost eligibility. This may occur for various reasons, particularly with federal regulations regarding attendance, academic progress, falsifying FAFSA data, overpayment, withdrawal, etc.

• If payment is not received on time, my account may be assessed late fees and interest In accordance with North Carolina General Statute 147-86.23.
• Students with unpaid account balances will be placed on Registration Hold which will delay class registration.
• Delinquent accounts are subject to referral to the North Carolina Department of Revenue for collections. Delinquent accounts are subject to referral to an outside collection agency. Any additional collection fees that may be assessed to the account and are the student’s responsibility.
• Students are responsible for full payment of tuition, fees and all other debts to UNC Asheville by the due date established for the term. Failure to pay tuition, fees and all other debts may result in the students’ schedule being canceled.

• • I may designate authorized users (like parents or guardians) to view and pay my bills via ePayment; however, I remain fully responsible for all charges and timely payment, regardless of authorized user involvement or FERPA-related access restrictions.
  • By providing UNC Asheville with your landline or cell phone number(s), you give your consent for UNC Asheville, its agents, and its collection agents, to contact you at these numbers or at any number that is later acquired for you, and to leave live or pre-recorded messages regarding any accounts or services. For greater efficiency, calls may be delivered by an auto dialer.
  • You agree to provide your Social Security Number (SSN) or taxpayer identification number (TIN) to UNC Asheville upon request as required by Internal Revenue Service(IRS) regulations for Form 1098-T reporting purposes. If you fail to provide my SSN or TIN to UNC Asheville, you agree to pay any IRS fines assessed as a result of your missing SSN/TIN.

Proxy access is granted by the student in OnePort.

• I acknowledge that any returned check or declined electronic payment (ACH or credit card) will incur a $35 fee added to my account balance.

• I understand that my enrollment, access to transcripts, and registration for future semesters depend on the settlement of my student account. I agree to meet all financial obligations to UNC Asheville in accordance with these policies.

In accordance with the requirements of General Statute 147-86.23, interest will be assessed on any unpaid balance.

Interest is assessed on the unpaid balance when a charge becomes past due and is calculated at the annual interest rate established by the State of North Carolina per year until paid. A one-time 10 percent penalty will also be charged. Late-payment penalty and interest charges are considered payable when charged.

Unresolved past due balances may result in collection actions being initiated.

The University is required to comply with the State of North Carolina Office of the State Controller Policy 200.04 – Statewide Accounting Policy – Accounts Receivable Collection

In accordance with this policy, the following procedures may be performed:

• Placement of holds on transcripts and/or registration
• Issuance of past due notices via email and/or mail
• Application of late fees and interest charges in accordance with North Carolina General Statute 147-86.23.
• Reporting to the State of North Carolina Attorney General’s Office
• Referral of the account to a collection agency
• Implementation of procedures under the Setoff Debt Collection Act and the State Employees
• Debt Collection Act

Please respond promptly to any past due notices and contact the Student Accounts’ Office to resolve outstanding balances.

Payment Options

• Pay by mail Check or Money Order.
• Pay in Person (Cash or Check)
• Pay online through E-Payments (email studentaccounts@unca.edu for setup)
• Pay with Payment Plan (email studentaccounts@unca.edu for setup)

Satisfying the outstanding balance. 

Satisfying the outstanding balance means all outstanding debt has been paid and any holds have been lifted.