Residential Student Services

Residence Hall Amenities

Wireless Internet

All residence halls are equipped with wireless connectivity throughout the building, as well as one ethernet port for each student in student bedrooms.

Maintenance, Housekeeping or Room Setup Needs

Campus Operations is happy to assist students with maintenance needs, housekeeping and room setup. Maintenance requests submitted online will be resolved within 24 hours Monday through Friday. Requests received after hours will be responded to on the next business day.


Laundry services are provided through a partnership with Caldwell & Gregory. Laundry facilities are located on the first floor of each residence hall, except Ponder Hall, which has laundry rooms on the 2nd and 4th floors. Each laundry room includes equipment instructions and contact information for Caldwell & Gregory in the event of a malfunction. For all residential students, the cost of laundry is included in your room fees. There are no additional charges for washing or drying. All machines are high-efficiency, so students should only use H-E detergent. Our Wash Alert monitoring system lets students know when machines are available and the status of their laundry.

Student Mail

The Student Mail Center is located in Highsmith Student Union between the bookstore and the food court. All residential student mail and packages will be received and picked up at this location. Student mail boxes and package pick up are available any time that Highsmith Student Union is open.

Individual mailing addresses follow this pattern:
Student Name
UNCA Box # xxxx
2500 University Heights
Asheville, NC 28804

Off campus groups, companies, vendors, and the like are not permitted to use the Student Mail Center or resident student mailboxes for free advertising, marketing, promotion, and so on. Off campus groups who wish to mail information to resident students should follow United States Postal Service regulations on sending out mass mailings. Mail that comes in addressed to specific students or mailboxes is put out the same day received whenever possible. United States Postal Service mass mailings with a generic addressee are not posted to resident student mailboxes.

If you have questions about mail services, please feel free to call the Student Mail Center at 828.258.7679, or email


In addition to the standard student room furniture of a bed, desk, desk chair, dresser, and closet space all student rooms in the residence halls include a Microfridge® unit.  A MicroFridge® with Safe Plug® technology uses about half the electricity of two separate appliances and reduces the risk of circuit overloads, saves electricity, and money. With the one plug to the wall operation, just one plug goes into the wall socket to operate the refrigerator, freezer and microwave oven. The Dual Outlet Charge Station provides students with a means to re-charge personal electronics without running extension cords.

Community Kitchens

Kitchen facilities are located in each residence hall for students who wish to prepare meals, bake cookies, or try out new recipes. Community kitchens include an oven, cook top, sink, counters and cabinet space. The kitchens in the Ridges also include large refrigerators.  Pots, pans, and other food preparation supplies can be checked out through the Community Director or Resident Assistants in each area. The Woods residence halls include their own kitchens.

Cable Television

Digital cable television is included in housing costs. Students can access cable via Philo on computers and mobile devices, or on a TV with a Roku, Apple TV, or with a computer connected via HDMI. They can also access cable by simply plugging their TV into the wall.

Educational Programming

Early Academic Intervention Program

The Early Academic Intervention Program is a support program for residential students. Community Directors are notified by faculty and by Academic Support Services staff when their students are on academic probation, are not attending class, or are receiving unsatisfactory grades. The Community Directors then conduct one­ on one meetings with the identified students. The purpose of these support sessions is to direct individual students with academic risk toward appropriate resources and to provide them with assistance in attaining these resources. The goal is that through this individualized support, students will gain confidence to seek out appropriate resources as well as succeed academically on their own.

Residential Education Program Model of Community Building and Engagement

The Residential Education program model focuses on Community Building and Engagement and fuses Ernest Boyer’s Six Principles of Community:

  • Educationally Purposeful: a place where faculty and students share academic goals and strengthen teaching and learning on campus.
  • Open: a place where free speech is protected and civility powerfully affirmed
  • Just: a place where the sacredness of each person is honored and where diversity is aggressively pursued.
  • Disciplined: a place where individuals accept their obligations to the group and where well defined governance procedure guide behavior for the common good.
  • Caring: a place where the well being of each member is sensitively supported and where service to others is encouraged.
  • Celebrative: a place where the heritage of the institution is remembered and where rituals affirming tradition and change are shared.

RAs are best suited and trained to create relationships with their residents. Residents’ education comes from the experiences, reflection, relationships, and community that RAs play a key role in creating. The program model puts emphasis on community building and facilitating new experiences for residents through events planned and coordinated by RA Staff. Monthly events include socials, community and campus events, and educational events.