Technical Support

UNC Asheville’s IT Service Desk provides free, basic software technical support to all UNC Asheville students and should be your first point of contact for all technical assistance. This service is provided by UNC Asheville students who are mentored by the IT Services staff. Typical services provided by the group include assistance in removing malware/viruses, help connecting to the campus wireless network, password resets, and troubleshooting operating system and application problems. The IT Service Desk does not provide hardware support, but they can assist you in determining the warranty status of your computer or recommend a local repair service.

Contact the Service Desk by sending an email to itservicedesk@unca.edu or calling 828.251.6445. Email monitoring will be used to assist users after hours and on weekends as available. Voicemails left after hours and on weekends will be returned the following business day.

The IT Service Desk Self-Service Portal is also available 24 hours a day, seven days a week. The self-help portal will allow you to request assistance from ITS via a simple web form.

The IT Service Desk Walk-In Center is located in Ramsey Library, room 118 (in the main lobby behind the Research and Technology Desk). While classes are in session, students can walk-in during the following hours:

Student Walk-In Center Hours

  • Mon. – 10 a.m. –  8 p.m.
  • Tues. – 10 a.m. –  8 p.m.
  • Wed. – 10 a.m. – 8 p.m
  • Thurs. – 10 a.m. – 8 p.m.
  • Fri.  – 10 a.m. – 5 p.m.
  • Sat. – Closed
  • Sun. – 1 – 7 p.m.

Summer Hours

  • Mon. – 8 a.m. –  5 p.m.
  • Tues. – 8 a.m. –  5 p.m.
  • Wed. – 8 a.m. – 5 p.m
  • Thurs. – 8 a.m. – 5 p.m.
  • Fri. – 8 a.m. – 5 p.m.

The IT Service Desk also offers assistance on a per appointment basis for more complex problems. Contact the IT Service Desk at 828.251.6445 or itservicedesk@unca.edu to make an appointment.

Hardware Recommendations

Currently there is no “standard” for student computers on campus. ITS recommends contacting the department you will be studying with to see if they have any suggestions regarding computer hardware and software they might find useful. UNC Asheville uses Apple and Dell machines for our faculty, staff, and labs. You may want to review the specifications for those computers to give you an idea of what we use. ITS does not sell or support student hardware.