The cardholder is responsible for all financial activity including accrued minus amounts generated by the use of his or her card, and agrees to pay for that activity. If the UNC Asheville OneCard is lost or stolen:

• The cardholder may be responsible for up to $50 of unauthorized purchases if he or she reports the loss to the UNC Asheville OneCard Office within two (2) business days.
• The cardholder may be responsible for up to $500 if he or she reports the loss to the UNC Asheville OneCard Office within sixty (60) days,
• The cardholder may have unlimited responsibility for unauthorized purchases if he or she does not report the loss to the UNC Asheville OneCard Office within sixty (60) business days. 

Each campus department will be responsible for guarding against fraudulent usage of any card. The department may be held liable for amounts charged against stolen or loaned cards. Any card being used by an unauthorized user, anyone other than the person depicted on the card, shall be confiscated and turned in to the OneCard Office.

Temporary ID Passes - NO temporary ID passes will be issued. In the event a card is lost or stolen after 5:00 p.m. After-Hour passes (temporary IDs) can be acquired at the Campus Police office in Vance Hall. A valid photo ID must be shown to obtain an After-Hour pass. This pass will be valid ONLY on the date issued between the hours of 5:00 p.m. and 8:00 a.m. the following morning, over a single weekend, or during campus holidays or anytime the OneCard office is closed. Five free After-Hour passes are allowed per semester. Campus Police will charge $5 for the sixth and each subsequent pass. The OneCard manager is the final authority concerning any request beyond five After-Hour passes. This After-Hour pass must be accompanied with a valid photo ID in order to be used.

Deposits - Deposits into the UNC Asheville OneCard Account can be made in the OneCard Office. No minimum deposit is required. Deposited funds are available immediately. Deposits made in the OneCard Office may be made by cash, check, or money order. A fee of $25 is charged for all returned checks. Deposits may be made at the Automatic Deposit Machines (ADM) by using bills of $1, $5, $10, or $20. The ADMs are located in the Highsmith University Union and in the Ramsey lobby. The account will be deactivated if there is a returned check and no funds are in the account to cover that returned check.

After all university fees have been paid in full, students may go to the cashier's office to get a check for the remaining balance left on their financial aid, scholarship or loan. After depositing this into their checking account, they may go to the OneCard office to make a deposit.

Refunds - Account balances will carry over to subsequent semesters. A student cardholder may apply, in person or in writing, for a refund at the end of the semester in which the student graduates, or at any other time during the semester if the student officially withdraws from enrollment at UNC Asheville. If a student is making a request at any time other than the end of an academic year, he or she may be required to produce documentation of his or her graduation or official withdrawal. This request for a refund must be made at the UNC Asheville OneCard Office during its regular business hours of Monday through Friday, 8:00 a.m. to 5 p.m. (excluding University Holidays). No refunds will be issued for account balances less than $5. It is recommended the cardholder spends that $5 before leaving the campus. Refunds will be paid by check and processed within approximately six weeks of notification.

An employee may apply for a refund at any time during his or her employment.

Disclosure of Account Information to Third Parties - The OneCard Office will not disclose account information to third parties, including parents.

Digital Images - Digital images may be released to UNC Asheville faculty, adjunct, staff and Campus Police for official university business ONLY. The appropriate form must be acquired from the OneCard office, completed and signed by the Campus Police Director. There is a $5 charge for photo images. Students may obtain a copy of their digital image by taking a disk and $5 to the OneCard office. Any other release of digital images must be secured through the Registrar where appropriate release forms will be completed and signed.

Faculty, Adjunct and Staff - The OneCard gives faculty, adjunct and staff a method of payment for services campus wide, as it does for students. It serves as a campus debit card. Deposits may be made in the OneCard office or at the ADM in Ramsey or located in the Highsmith University Union. Faculty, adjunct and staff are not required to place funds on their OneCard. All replacement cards cost $20. Upon termination of employment at UNC Asheville, faculty, adjunct and staff are required to return their OneCard IDs to the OneCard office.

Extended Temporary Employees - All UNC Asheville extended temporary employees must obtain a OneCard for ID purposes. Funds cannot be put on these cards without OneCard manager's approval. Extended temporary employees are those employees who work 20 to 40 hours a week for at least 6 weeks. The supervisors of these temporary employees must file a new temporary wage authorization form and have it on file in Human Resources. In order to obtain IDs, extended temporary employees must bring a Request for ID form from HR in PH228.

Upon termination of employment, extended temporary employees are required to return their OneCard IDs to the OneCard office. If employment is resumed within six months and the card is on file, the card will be reactivated at no cost. If card is not on file, a cost of $20 is charged for reactivation.

Other UNC Asheville privileges for extended temporary employees include the use of Ramsey library; they may obtain a recreation pass for $10; and upon supervisor’s request, they may be issued a UNC Asheville email account.

All replacement cards cost $20.

Short-term and Intermittent Temporary Employees - OneCard IDs are not issued to temporary employees who work less than six weeks or who work intermittently at UNC Asheville unless approved by Human Resources.  

Group Copy Cards - Copy Cards for any non-campus group are $5 per card. The UNC Asheville director in charge of the conference must send an email to onecard@unca.edu or call 251-6767 containing the Summer Conference name, account number and name(s) that are to be printed on each Copy Card.

Visitor Copy Cards - Visitor Copy Cards may be purchased in the ADM located in Ramsey Library for $1. Funds may be deposited on this card through the ADM. These copy cards expire yearly July 10th. The funds remaining on the card after the expiration date are non refundable.

The UNC Asheville OneCard Office is located at 120 Highsmith University Union. The manager is Andrea Jackson; email address is ajackson@unca.edu. The telephone number is (828) 251-6767. After hours, any OneCard problems should be directed to the Campus Police office located in Vance Hall. The telephone number is (828) 251-6710.

These terms and conditions are subject to change without notice.