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Frequently
Asked Questions
What's the
difference between my student ID and OneCard?
The OneCard functions as your student ID, as well as a campus debit card
(provided funds are deposited into your account).
When and where can
I get my OneCard?
Photos are taken for OneCard/ID in the OneCard office, 120 Highsmith
University Union (HU)
Office hrs: Monday
through Friday, 8 a.m. - 5 p.m.
What do I need to
get a OneCard?
You MUST be registered for classes at UNC Asheville.
Where do I
deposit money to my OneCard?
You may deposit funds in the OneCard office during office hours. No minimum
deposit is required. Checks and cash are accepted. There will be a $25
returned checks fee. Cash deposit may be made in the Automatic Deposit
Machine (ADM) located at 153 Highsmith Union outside the Copy and Shipping
Center or the ADM located in the Ramsey Library to the left of the
circulation desk. The ADM accepts $1, 5, 10, and 20 bills and deposits are
credited to your account instantly. All you do is swipe your OneCard,
insert as much as you want and press the "END" button.
How can I get
funds from my financial aid, scholarship or loan to deposit into my OneCard
account?
After all your
university fees have been paid in full, you may go to the cashier's office
to get a check for the remaining balance left on your financial aid,
scholarship or loan. After depositing this into your checking account, go
to the OneCard office to make a deposit.
What do I do if I
lose my OneCard?
Report any lost or stolen cards to the OneCard office immediately at
251-6767 to protect your account. Come to the OneCard office for a
replacement during office hours 8 a.m. - 5 p.m. There is a $20 replacement
fee. This fee is also charged for all damaged cards.
Where can I use
my OneCard?
You may use your OneCard in the Bookstore, Career Center, Cashier's Office,
at copiers & The Copy Center, for drama tickets, Health Services,
library, meals, parking fines, recreational activities, registrar fees,
Student Activities, laundry machines, vending machines and snack
machines.
What is the
recommended amount I should deposit on my OneCard?
It is recommended that students deposit $100 to $750 to the OneCard account
to pay for copy machines, bookstore items and other purchases.
What happens to
funds remaining in my OneCard Account?
Any remaining
funds in the OneCard account at the end of the semester will be carried
over to the next semester. Any funds over $5 left in your OneCard account
after graduation will be refunded by mail. If you leave UNC Asheville
before graduating, you must go to the OneCard office to request your
refund. If you have any unpaid balance on your student account, these funds
will be applied to that balance. The refund takes approximately 6 weeks. No
refunds will be issued for account balances less than $5. It is recommended
that you spend the remaining $5 before leaving the campus.
How do I take care of the
OneCard?
Do not punch a hole in your OneCard. Place your OneCard in a
protective sleeve so it will not rub against another card and damage the
surface of the magnetic stripe. Do not carry your OneCard in your pocket.
Keys or change may damage the magnetic stripe or the card may bend or
break, making it unusable. Never leave your OneCard or any other personal
belongings such as wallets and backpacks unattended. Please do not attach
your keys to your OneCard. It is an unsafe practice that can facilitate
theft or violation of your privacy and possessions.
Parents Frequently
Asked Questions
How can I put
money on my son or daughter's card ?
At this point the only way parents can deposit funds into
their son/daughter's OneCard is by mailing a check to the OneCard Office.
Make checks out to UNC Asheville and mail your check to:
UNC Asheville OneCard
120 Highsmith University Union, CPO #1260
UNC Asheville
One University Heights
Asheville, NC 28804-8501
How can I check
my son or daughter's account or account balance?
There is no way
for you to check your son or daughter's account balance unless they share
that information with you. We are not legally permitted to give you that
information, and your student is not legally obligated to share that
information with you.
Faculty and Staff
How does the
OneCard work for UNC Asheville faculty and staff?
The OneCard
gives faculty and staff a method of payment and access to services campus
wide as it does for students. It serves as a campus debit card. Deposits
may be made in the OneCard office or at Automatic Deposit Machine in Ramsey
and the Highsmith Union next to The Copy Center.
When do faculty and staff get their photos taken
for the OneCard?
Faculty and staff must have a form from Human Resources in order to get a OneCard. If you lose or damage your first OneCard, there
is a replacement fee of $20. Please go to www.unca.edu/onecard/facultyandstaff.html
for more information or call the OneCard office at (828) 251-6767.
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