UNC Asheville Office of Housing Operations

Our Mission: The Office of Housing Operations strives to provide every residential student with a safe, clean, and comfortable living and learning environment. We maximize the enjoyment of living and the excitement of learning here at UNC Asheville through our staff, our facilities, our amenities, and our service. Our desire is that each student as an individual and all students as a community will truly be able to call their residence halls at UNC Asheville a home away from home.

U.S. Mail is delivered to student mailboxes by 4:30 PM Monday through Friday. Each residence hall has its own mail area where your mail is accessed by combination lock or key. For convenience, out-going mail boxes are available in each residence hall mail area except Governors Hall.

Packages sent through the U.S. Postal Service are delivered in the morning with the mail, while packages shipped via UPS, Federal Express, or any other overnight service are delivered around 2:00 PM daily.

A yellow package slip is placed in your mailbox to notify you that a package has been delivered for you. It is important that you take this slip and your photo ID with you to the Student Mail Services in the lobby area of Founders Hall between the hours of 8:00 AM and 5:00 PM. Your campus mailing address:

If you have questions or comments regarding mail service in our residence halls, contact the Student Mail Services office at 828-250-2378 or send us a message.

Housing Operations Student Mail Services can accommodate mass mailing requests related to UNC Asheville business for resident students. These must be approved by the Dean of Students, or, Directors of Residential Education and Housing Operations. Please contact Pamela Gosnell at 232-5034 or e-mail pgosnell@unca.edu a week in advance when possible. Deliveries can be scheduled Tuesday through Friday. We will need 1,200 unaddressed copies delivered to Founders Hall, Room 237, two week days before desired distribution.

Think at least a week ahead of time to begin the mass mailing process.
Have the mailer pre-approved by one of the following folks: (1) Melanie Rhodarmer, Director of Residential Education, (2) Jackie McHargue, Dean of Students or (3) Vollie Barnwell, Director of Housing Operations.
Contact Pamela Gosnell seven days before desired distribution to schedule the mailing.
Make sure you have 1,200 unaddressed copies delivered to Founders Hall, Room 237 two days before desired distribution.

Computer labs are located in Founders, West Ridge, South Ridge, Mills and one wing of the second floor of Governors Hall. Computer labs are available 24 hours a day for use by resident students. Food and drink are not allowed in the labs. Students found violating this policy will be subject to disciplinary action. Lab hours may be restricted based on treatment of labs and equipment. Students must supply their own paper for lab printers.

Washers, dryers and snack machines are available for resident students in all residence halls.

Refunds for malfunctioning laundry machines are available at the Student Mail Services office in the lobby of Founders Hall, Monday through Friday form 8:00 AM to 5:00 PM.

In the event of a vending machine malfunction, refunds may be obtained at the UNCA Bookstore. There are change machines available in the Governors Village (Vance Lobby), Founders, Mills 1st floor, and West Ridge. In the event of a change machine malfunction, please contact the Maintenance Hotline as soon as possible.

Local telephone service, including a voice mailbox for each student, is included in the cost of the residence hall room. If you have any questions about the residence hall phone service or need to report problems with your phone service, please call the University Telecommunications at 828-232-4995, Monday through Friday, 8:00 AM to 5:00 PM. Nights or weekends, dial 828-251-6249.

Cable television is available in all residence hall rooms. The basic cable charge is included in your room rate. Students wishing to obtain additional channels (HBO, Showtime, etc) need to contact Charter Communications directly at 800-955-7766.

Problems with your television service? Email the Maintenance Hotline ASAP. Please include a complete and accurate description of the problem in your email along with your name, residence hall, room number and best telephone number to reach you (room or cell phone). Housing Operations staff will contact Charter Communications on your behalf and make arrangements for a service call. If you are not in your room when the service person arrives, Housing Operations staff will escort the service person into your room and wait while the work is completed.

To help with your planning, we are reminding current resident students and their parents of the terms of the year-long housing contract.

Please be aware the UNC Asheville housing contract states: “The term of this contract is for one academic year consisting of two semesters, from the first day of fall semester to the last day of spring semester, or for an alternate period beginning sometime after fall semester begins and terminating at the end of spring semester.” Some off-campus housing businesses may aggressively solicit students to break their year-long housing contracts and move into off-campus housing.

The UNC Asheville housing contract has no provision for resident students moving off campus mid-year, with the exception of a few valid reasons, and documentation must be provided. These reasons include:

If you will not be returning to the residence halls next semester based on one of the above reasons, please print this form and return the form, with any necessary supporting documentation to the Office of Residential Education and Housing Operations in Governors Hall by 4:00 PM on Monday, December 1, 2008. By doing so, you will officially cancel your room assignment for spring semester. Your housing deposit refund will be credited to your student account after you have properly checked out of your room at the end of fall semester and any room damages have been assessed. Allow 4-6 weeks for housing deposit refund processing.