TOP Frequently Asked Questions

You must…

Be comfortable speaking on the phone and have polite phone manners.
Have a deep respect, understanding, and appreciation for the University of North Carolina at Asheville.
Be enthusiastic, respectful, and reliable.
Possess strong communication and people skills, including the ability to listen and resolve concerns.
Consistently work to improve performance.
Be open to give and receive feedback.
Be able to work independently as well as in a team-oriented environment.
Be able to handle personal information with extreme sensitivity and confidentiality.
Complete all paperwork properly and on time.
Have a sense of humor.
Telephone sales, customer service, or fundraising experience is helpful, but not necessary

As a caller, you will …

be given the chance to develop invaluable communication skills that you normally would not be able to in an on-campus job
you will be given the opportunity to acquire customer service experience, a skill that today's employers are hungry for. Your employment as a TOP caller creates outstanding experience to place on your resume, no matter what field you go into
you will meet new people every time you work. Besides building a strong relationship with your co-workers, you will talk with UNC Asheville alumni, parents, and friends from all over the country.