Information Technology Services
Online HelpDesk Support
Banner - Frequently Asked Questions
**About Banner passwords
Click here to learn more about Banner passwords
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**My
password isn't working.
**I don't know my password.
You will need to contact the ITS HelpDesk and request that a ticket be
submitted to have your Banner password reset for you:
251-6445 or
helpdesk@unca.edu
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**How to I sign up to
access Banner?
Click here
to access instructions on how to register to access Banner.
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**I can't access a screen I need.
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**What is the difference between INB (Internet Native
Banner) and SSB (Self-Service Banner)?
Internet Native Banner
comprises the full Banner database of information for
UNC Asheville, including
financial data, personnel data, etc. Users who need
to have access to this
database are provided with training, then set up with
permissions to access
only the data which is needed in relation to their
positions of employment.
Self-Service Banner allows users to access their own data in relation to
their
status with UNCA.
Students can access their personal information, register
for classes, check
grades, check their financial aid status, etc. Faculty are
able to access class
rosters, advisee lists, post grades, access employment
data, etc. Staff have
access to their employment data, benefits, class
registration, etc. A
user's Self Service Banner account is accessed via their
OnePort account (Student
Services, Faculty Services, or Employee Services)
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