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Getting Help and Reporting Problems
The HelpDesk is located in the
Ramsey Library Research and Technology area.
The ITS HelpDesk phone number is 828/251/6445.
HelpDesk email address:
helpdesk@unca.edu
The Information Technology Services (ITS) Administrative Support Office is
located in RBH013.
ITS network services and administrative computing offices are located on the ground floor of Robinson Hall.
ITS user support services office is located in Lipinsky Hall Suite
117.
The ITS Administrative Support Office number is 828/251-6404.
The ITS administrative support fax number is 828/251-6041.
The ITS user support office
fax number is 828/250-3878.
ITS hours of operation are 8:00 am to 5:00 PM, Monday through Friday.
Operations staff and student assistant staff also maintain evening and weekend hours.
Emergency contact:
helpdesk@unca.edu or leave a voice message at
828/251-6445.
To change
your OnePort/Email password
http://www.unca.edu/accountinfo
A complete ITS staff directory can be found at
http://www.unca.edu/compcenter/staff.html
Technical Support
ITS HelpDesk:
828/251-6445 (M-Th 8am to 9pm, F 8am to 5pm).
Email: helpdesk@unca.edu
(M-Th 8am to 9pm, F 8am to 5pm)
Computer Lab Support
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http://www.unca.edu/compcenter/labs.html
ITS HelpDesk: 828/251-6445 (M-Th 8am to 9pm, F 8am to 5pm)
Email: helpdesk@unca.edu
(M-Th 8am to 9pm, F 8am to 5pm)
ResNet Support
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http://www.unca.edu/resnet
ITS HelpDesk:
828/251-6445 (M-Th 8am to 9pm, F 8am to 5pm) or
Call Terri Godleski at 828/232-5142 (M-F 7am to 4pm) or
Call the ResNet ServiceCenter @ 828/250-3853 (hours vary).
Email: helpdesk@unca.edu
(M-Th 8am to 9pm, F 8am to 5pm)
Web Page Support (non instruction)
Telephone: ITS HelpDesk at
828/251-6445 (M-Th 8am to 9pm, F 8am to 5pm)
Email: webmaster@unca.edu
Please also see
http://www.unca.edu/about for more information.
UNCA OnePort Support
http://luminis.unca.edu
ITS HelpDesk:
828/251-6445 (M-Th 8am to 9pm, F 8am to 5pm)
Email: helpdesk@unca.edu
(M-Th 8am to 9pm, F 8am to 5pm)
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