The Information Technology Services department employs many people within specialized fields to address the large work load involved with maintaining campus technology. For students just entering the UNCA system , this may make finding the right person seem difficult. But to help simplify the search process each of the areas below will address specific sections of campus technology and provide you with the appropriate contact information. If you are unsure which area you should contact, then the ITS Help Desk should be your first choice.

Getting Help and Reporting Problems

The main Information Technology Services (ITS) office is RBH013. ITS network services, academic computing, and administrative computing offices are located on the ground floor of Robinson Hall. ITS distance learning staff office is located in Rhoades Hall 105a. ITS instructional technology support office is located in Highsmith Union 114A.

The ITS-Help Desk phone number is 828/251-6445. The ITS main fax number is 828/251-6041. ITS-Distance Learning Services phone number is 828/251-6333 and fax line is 828/251-6238. ITS-Instructional Technology Support phone number is 828/250-3885 and fax line is 828/251-6041.

ITS hours of operation are 8:00 am to 5:00 PM, Monday through Friday.  Operations staff and student assistant staff also maintain evening and weekend hours.

Emergency contact (after hours) helpdesk@unca.edu or leave a voice message at 828/251-6445. Emergency contact for ITS-Distance Learning Services is gregd@unca.edu or leave a voice message at 828/251-6333.

To change bulldog passwords or forward email http://www.unca.edu/accountinfo or log in to OnePort at http://luminis.unca.edu

A complete ITS staff directory can be found below or at http://www.unca.edu/compcenter/staff.html

Technical Support 

Telephone: ITS Help Desk at 828/251-6445 (M-F 8am to 5pm).
Email: helpdesk@unca.edu (M-F 8am to 5pm)
* Note helpdesk@unca.edu will also be checked at various intervals on evenings and on weekends by ITS staff.

Computer Lab Support - http://www.unca.edu/compcenter/labs.html

Telephone: ITS Help Desk at 828/251-6445 (M-F 8am to 5pm)
Email: helpdesk@unca.edu (M-F 8am to 5pm)
* Note helpdesk@unca.edu will also be checked at various intervals on evenings and on weekends by ITS staff.

ResNet Support - http://www.unca.edu/resnet

Telephone: ITS Help Desk at 828/251-6445 (M-F 8am to 5pm) or
Call Terri Godleski at 828/232-5142 (M-F 7am to 4pm)
Email: helpdesk@unca.edu (M-F 8am to 5pm)
* Note helpdesk@unca.edu will also be checked at various intervals on evenings and on weekends by ITS staff.

Web Page Support (non instruction)

Telephone: ITS Help Desk at 828/251-6445 (M-F 8am to 5pm) 
Email: webmaster@unca.edu
Please also see http://www.unca.edu/about for more information.

WebCT Support & Instructional Technology Support

Telephone: ITS Help Desk at 828/251-6445 (M-F 8am to 5pm) or
Call John Myers at 828/250-3885 (M-F 8am to 5pm). 
Email: jmyers@unca.edu

UNCA OnePort Support http://luminis.unca.edu

Telephone:ITS Help Desk at 828/251-6445 (M-F 8am to 5pm)
Email: helpdesk@unca.edu (M-F 8am to 5pm)
* Note helpdesk@unca.edu will also be checked at various intervals on evenings and on weekends by ITS staff.

Distance Learning Support http://www.unca.edu/compcenter/dls

Telephone: Greg Dillingham at 828/251-6333 (M-F 8am to 5pm). 
Email: gregd@unca.edu
DL Programming: Tina Crain at 828/251-6446
Email: tcrain@unca.edu