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Helpdesk support
The helpdesk will solve simple problems, answer questions and seek help for emergencies.
Problems which take longer than a few minutes to solve will be routed to a technical analyst for resolution.
The helpdesk is manned Monday-Friday from 8:00 a.m. until 5:00 p.m.
ITS staff check the helpdesk as possible during evenings and weekends.
Contact the helpdesk: helpdesk@unca.edu or (828) 251-6445
Desktop support
Technical analysts setup new computers, reconfigure used computers to prepare them for reuse. They will also assist with virus elimination and prevention, new software installation and the will assist faculty and staff in learning about their desktop computers.
The faculty and staff in each building are assigned a 'first line' technical
analyst. If the load on one individual is too great, other analysts will
step in to assist outside of their assignments. The assignments are listed below.
Who is going to support you:
| Mike Honeycutt |
honeycutt@unca.edu
or (828) 251-6453 |
Phillips, Lipinsky, Carmichael, Carol Belk, Reuter Center,
Facilities Management, remote locations (Kellog Center, warehouse) |
| Jack Stephens |
jstephens@unca.edu
or (828) 251-5011 |
Owen, Karpen, Zagier, Justice, Health & Wellness, Vance |
| Terry Gosleski |
godleski@unca.edu or
(828) 232-5142 |
Residence Halls, Dining Hall Offices, Housing Offices,
and Highsmith Union Hall |
| 'Gok' Khen Cheng |
gcheng@unca.edu or
(828) 251-6724 |
Robinson, Dining Hall Offices |
Purchasing office computers and printers
Brenda Pickard (pickard@unca.edu) (828) 232-5013
Repair
Mike Wilson (mwilson@unca.edu) (828) 232-5012
Application support
Business Application analysts will assist users of the central applications resolve technical problems with Banner Finance, Banner Alumni and Development, OnePort, SIS, HRS and WebFocus.
For information about gaining access to central systems, please contact data
managers for those systems:
Finance:
Lydia Gossett (lgossett@unca.edu)
Student:
Marilyn Lonon (mlonon@unca.edu)
Human Resources:
Lisa Honeycutt (lhoneycutt@unca.edu)
Alumni & Development:
Julia Fuog Caudill (jcaudill@unca.edu)
For information about purchasing software to interface with central systems,
contact Robin Daugherty
(rdaugherty@unca.edu) (828) 232-5006
Web support
Departments seeking assistance with web page design may contact the Webmaster
(webmaster@unca.edu).
It is UNCA policy that each department should prepare their own web content and make every effort to maintain that content.
ITS does not routinely maintain departmental web pages.
A short course on using FrontPage (a web management tool) is available by contacting John Myers
(jmyers@unca.edu).
Student employees
UNCA routinely employs qualified students to assist both the helpdesk and the technical analysts. Student employees will wear ITS identification badges.
Training
ITS staff routinely offers training in WebCT, Banner navigation, and Frontpage.
Based on demand, more courses can be offered.
There are an increasing number of 'HOW TO' documents being made available on the new ITS website - stay tuned and check frequently at
www.unca.edu/compcenter.
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