Fall and Spring Semester Text Refund Policy

A full refund for a new or used textbook may be obtained if the following conditions are met:

  • Before UNCA's drop/add deadline
    • Bring a cash register receipt.
    • The books must be in new/original condition.
  • After UNCA's drop/add deadline
    • Bring a cash register receipt.
    • The books must be in new/original condition.
    • Furnish a printout of your current class schedule or withdrawal slip showing that a course has been dropped.
    • Books may be brought back no more than 10 working days after course is dropped.
  • Within 48 hours of purchase
    • Bring a cash register receipt.
    • The books must be in new/original condition.
    • The last date to exercise this option is the last day of classes.
    • The calculation begins on the day of purchase and includes Saturdays.
Examples of new/original condition would be: spine not cracked, no highlighting, no name in book or any other writing, no bent corners or covers, no folded corners, books in original shrink wrap, and no opened software.

You may return any defective book for replacement within 10 days of your purchase date and with a receipt. The Bookstore Manager is the final authority concerning any request for a text refund or exchange.

Summer School - Special Programs Text Refund Policy

The following refund schedule will be followed for new or used textbooks if:

  • Bring a cash register receipt.
  • The books must be in new/original condition.
Prior to the: Second Class meeting = 100% refund Third Class meeting = 90% refund Fourth Class meeting = 65% refund Fifth Class meeting = 45% refund
Sixth Class meeting = 20% refund

No refunds will be given after the sixth class meeting unless:

  • Bring a cash register receipt.
  • The books must be in new/original condition.
  • You furnish a drop slip from the Registrars Office showing a course has been dropped.
  • Books may be brought back no more than 10 days after course has been dropped.
  • Examples of new/original condition would be: spine not cracked, no highlighting, no name in book or any other writing, no bent corners or covers, no folded corners, books in original shrink wrap, and no opened software.
  • You may return any defective book for replacement within 10 days of your purchase date and with a receipt.
     

The Bookstore Manager is the final authority concerning any request for a text refund or exchange.

Obtaining Desk Copies from the Bookstore It is each faculty member's responsibility to obtain desk copies for courses. These complimentary copies should be requested directly from the publishers on a "Desk Copy Request" form provided by the Bookstore. If your desk copy has not arrived from the publisher before your class begins, you may "borrow" a copy from the Bookstore. This copy must be replaced within 60 days and returned to the Bookstore in new/original condition. We cannot accept books marked "instructor's copy" or other markings which make the books non-returnable. If the new replacement copy is not returned to the Bookstore within 60 days, your department will be charged for the book. We will work with you as much as possible to help you get your desk copy in time. However, the publishers prefer you to request desk copies directly and in writing. The Bookstore should be considered the "last resort" for providing desk copies.